Debit Cards for Fast and Easy Payments

If your account information has been compromised, please call us immediately at 1.800.772.4328.

If your GECU debit or credit card has been compromised, please call our card services department immediately at 1.800.810.2252.

We can guide you through the process of filing a fraud or dispute investigation based on the fraudulent activity that’s being reported.⁸

Generally, the dispute will proceed but is not limited to the following steps:

• We will begin investigating your dispute as soon as you notify us.
• We may close your account or card to prevent additional fraudulent activity.
• We may request you to provide and complete supplemental documentation.
• As determined by the investigation, GECU may issue a provisional credit to your account within 10 business days from the date that the dispute is initially received.
• If your claim is determined to be valid, the provisional credit that has been issued becomes permanent, and the claim will be closed and completed.
• If your claim is determined to be invalid, you must return the provisional credit and GECU will debit your account for the entire amount of the provisional credit.
• GECU follows regulatory requirements of time limits for investigations. Generally, the entire process could take up to 90 days for a fraud investigation and up to 120 days for a dispute investigation.
• Once the investigation is complete, you will be notified in writing.
• Remember that your GECU debit and credit card are backed by Mastercard^® Zero Liability.