Debit Cards for Fast and Easy Payments

First, make sure that your debit card is activated. You can activate your card by calling 1.888.691.8661. Then, call 1.888.891.2435 from a phone number that we have on file for you, enter your debit card number and follow the prompts.

To report a lost or stolen debit card, please call our card services department at 1.800.810.2252. Remember to log in to your online banking account or the mobile app to view current transactions. If you need to file a dispute, let the card services department know when you report your debit card lost or stolen.

File a transaction dispute on an unauthorized debit card charge by calling the card services department at 1.800.810.2252. For more information, chat with us now or call toll-free at 1.800.772.4328.

If your PIN has been compromised, please call 1.800.810.2252 immediately, select lost or stolen card, and notify the representative of your situation. The representative will be able to help you order a new debit card.

You can add an extra layer of security to your cards by signing up for text alerts and/or card alerts by logging in to your online banking account. View the step-by-step process to sign up for card alerts.

If your account information has been compromised, please call us immediately at 1.800.772.4328.

If your GECU debit or credit card has been compromised, please call our card services department immediately at 1.800.810.2252.

We can guide you through the process of filing a fraud or dispute investigation based on the fraudulent activity that’s being reported.⁷

Generally, the dispute will proceed but is not limited to the following steps:

• We will begin investigating your dispute as soon as you notify us.
• We may close your account or card to prevent additional fraudulent activity.
• We may request you to provide and complete supplemental documentation.
• As determined by the investigation, GECU may issue a provisional credit to your account within 10 business days from the date that the dispute is initially received.
• If your claim is determined to be valid, the provisional credit that has been issued becomes permanent, and the claim will be closed and completed.
• If your claim is determined to be invalid, you must return the provisional credit and GECU will debit your account for the entire amount of the provisional credit.
• GECU follows regulatory requirements of time limits for investigations. Generally, the entire process could take up to 90 days for a fraud investigation and up to 120 days for a dispute investigation.
• Once the investigation is complete, you will be notified in writing.
• Remember that your GECU debit and credit card are backed by Mastercard Zero Liability.

For more information, call 1.800.772.4328 or chat with us now.